Alshaya Enterprises Dubai Jobs 2022 Apply for Maintenance Manager Jobs in Dubai

General

• Be the infield technical expert and participate in in-field diagnosis of technical issues as they arise
• Oversee all repairs and ensure that work is completed on time
• Ensures that the critical spare parts in the machines are backed up and kept ready by following the defined warehouse-stock minimum and maximum levels that can be utilized at any time
• Maintain a work schedule and allocate resources accordingly
• Makes/Implements plans to achieve the quantitative targets regarding maintenance and repair
• Take ownership of maintenance quality in all cases and ensure that any maintenance issues are brought to a satisfactory conclusion for the customer and the company
• Ensuring that maintenance team are following the key product specific maintenance requirements and procedures
• Reassessing the work plans and settling issues as they arise in order to deliver maintenance work efficiently and with a quick response time while staying within budget
• Liaising with supply chain on the delivery of inventory to the worksite as per the agreed schedule with clients
• Lead and support root-cause analysis processes within the maintenance team regarding failures and implementation of countermeasures
• Prepare weekly maintenance schedules and allocate work as per forecasted workloads
• Allocate workforce as per contractual requirements
• Ensuring that maintenance work is as per contract specifications
• Collating necessary data to produce reports to management on the progress of maintenance activities
• Providing creative and practical inputs to troubleshoot any maintenance issues to avoid delay and overspending the budget
• Efficient use of company resources and including allocation of labor resources to maintenance tasks
• Minimize wastage and damage of inventory during maintenance activities
• Ensure that the site is ready for maintenance work
• To complete all inspection/corrective paperwork to the standards required by the Management Team and ensure that maintenance teams do likewise
• Conduct follow-ups on all maintenance and repair work
• Preparation of any necessary documentation to ensure that the site and inventory is compliant with any onsite regulatory requirements
• To attend regularly, scheduled maintenance meetings to discuss performance of the maintenance department and generate ideas for improvement.

Installations

• Liaise with the Country Managers in Building and Commercial Solutions, Group, and Retail, assistants and supervisors to carry out Project installs to create technical support information
• Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
• Keep up to date with current installation skills & techniques
• Provide technical recommendations and guidance to the sales team on projects with regards to installation specific requirement such as technical feasibility and insource vs. outsource labor options
• Communicates with Installation Engineer/Technician on specifics for the jobs, providing advanced notice of unique factors the Engineer/Technician will need to be aware of with the job.
• Support technical requirements for special installations and special connections
• Oversee efficient and cost-effective maintenance services are delivered to clients to ensure high customer satisfaction
• Agree a price and specification of installation of equipment with the sales team
• To understand and accommodate requirements our customer and align with our business and our installers
• Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner

Maintenance

• Delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing effective works
• Sets goals and expectations for maintenance team
• Develop and manage a Planned Preventative Maintenance (PPM) schedule that ensures full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively
• Manage systems, equipment, data storage while maintaining a high level of standards and accuracy
• Develop, review, and analyze maintenance/reliability maintenance metrics and performance
• Coordinate maintenance team efforts to ensure effective response to customer needs
• Manage existing contracts and ensure compliance with contractual maintenance requirements
• Ensure routine inspections on existing contracts and identification and resolution of issues
• Keep up to date with current maintenance skills & techniques
• Provide excellence in service for all post operational issues
• Effective forecasting and planning of inventory requirements in coordination with Procurement & Supply Chain
• Ensure that accurate records of time, materials, job cards are maintained on Microsoft Dynamix to enable correct recharging of internal resources
• Agree a price and specification of maint4enance contracts which will be sold by relevant sales teams but performed by I&M

Training

• Support and train the installation team to provide the necessary services of installation
• Identify new training requirements or gaps for new and existing products and services, and ensure appropriate training of staff to meet these requirements
• Train technicians and provide accreditation to install company products
• Assist with the development and delivery of training for staff in respect to company products and services and their use and deployment
• Expands the efficiency of the entire production team (Install + Sales Ops) by creating tools and/or processes that improve our key metrics
• Trains new installation team within the region
• To manage installation standards via monitoring and the application of risk management methodology

Budgeting & Planning

• Development of the department’s operating budget and monitor expenditures in coordination with Regional I & M Manager
• Ensure the department’s goals are achieved without having to exceed the planned budget
• Identify training needs of subordinates and coordinate with the HR department for their provision.
• Delegate authority and responsibilities to subordinates during his/her absence to sustain operations as effectively and efficiently as possible
• Responsible for the recovery of I&M overheads

Health and Safety:

• Act as the Health and Safety representative within the standards and culture of the company
• Establish health and safety best practices as per industry benchmarks and ensure adherence to standards by achieving company health and safety targets
• Conduct regular audits as required by the company audit schedule to ensure compliance with regulatory and company requirements
• Involvement in installation investigations as required
• To ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements

Quality:

• Ensure all installation meet or exceed company’s, manufacturers and installation guidelines
• Maintain responsibility for all on site operations including receiving, storing of materials, and installation and assembly, until handover and completion
• Troubleshoot difficult or problematic installations in co-ordination with the installer, company support as required
• Active reduction in warranty claims
• Monitors existing installers for quality and consistency
• Support installation quality, control and audit processes
• Oversight for all on site operations including receiving, storing of materials, and installation and assembly, until handover and completion

Supplier Management:

• Support and feedback to third party providers in the delivery of their Service Delivery Targets for company to meet agreed terms with its customers and company’s KPIs
• Provide support and validate preferred and secondary suppliers, sub-contractors, and outsource partners for project management and installation to Procurement team
• Gathering feedback on suppliers based relevant KPIs and targets set out by the department
• Co-ordinate with the network for project install volumes to be met.
• Support company’s continuous improvement process, through feedback on the supplier management meetings, and discussions around improvement opportunities
• Manages technical and customer escalations within the region

Recruitment & Performance Management

• Monitor and perform annual performance review for Installation & Maintenance staff and conducts a performance evaluation report on a periodic basis or as and when required
• Key regional contact for hiring right candidates with technical questions
• To recruit, retain and utilize a network of installation businesses within a determined area.
• Integral part of the technical installation tea
• Active contributor for feedback on improvements on installation of products as they come to market
• Key contributor to in-field solutions to meet customer requirements in concert with key staff
• Contributor to regular technical bulletins to the wider installation network
• Measures existing installers against all metrics and execute a constantly evolving strategy that optimizes over- performing installers, while reducing exposure to under-performing installers
• Partners with talent acquisition staff to identify and recruit new installers within region
• Monitor and set staff performance goals and department targets
• Identify the training needs of the department
• Evaluate the performance of subordinates in coordination with the Head of Strategy

Skills

• Minimum of a bachelor’s degree in Engineering or equivalent.
• 5 years’ plus experience in maintenance, maintenance and technical operations across several countries with multiple Business Units.
• Must have experience inGCC

Training in:

• • CRM
  • Microsoft Dynamix 365
  • Project managementsoftware
  • MS Office suite – MS Project, PowerPoint,Excel, Word