PwC Dubai Jobs 2022 Apply for Operations Manager Jobs in Dubai

Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services
Industry/Sector

Not Applicable
Specialism

IFS – Risk & Quality (R&Q)
Management Level

Manager
Job Description & Summary

The Quality & Operations Support – Manager is part of the Quality & Operations team and operates across all lines of service. The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People. In addition the team is responsible for the day to day and strategic operations of the Salesforce Risk module including KYC / KYC Hub.
Primary responsibilities

Lead Salesforce Risk Module – Client & Engagement Acceptance and KYC (know your client).
Act as the ME point of contact for Acceptance Salesforce discussion and initiatives with Global teams.
Act as the ME point of contact for KYC Hub discussion and initiatives with Global teams.
Act as the the Middle East Questionnaire Administrator – Acceptance questionnaires design, enhancements and implementation, dealing with both Global required changes as well as ME LoS.
Acceptance and KYC UAT Lead (User acceptance testing).
Manage and coordinate Business support for technical issues liaising with Acceptance and KYC Hub Global teams.
Manage and coordinate data clean up exercises as required, liaising with Global and ME LoS R&Q teams and SF representatives.
Design and deliver trainings to the ME business on new SF Acceptance and KYC Hub releases.
Build and coordinate a Data Analytics initiative using as a source the Acceptance Salesforce data.
Discuss with LoS R&Q and CRO to keep the high-risk triggers updated and relevant.
Act as a key resource and liaison to other functional areas of the Business, building cross-functional relationships as needed.
Lead a team of 4 Associates to support all SF Risk module and KYC requirements.
Customer – Quality – Subject to capacity

Support the Enterprise Risk Management programme.
Conduct quality assurance on the ECR files (Engagement Compliance Reviews).
Prepare Partner feedback dashboard for R&Q performance.
Responsible for supporting on continuous review of the programmes to implement improvements and ways in which to better add value to the Businesses, applying digital tools and a constant improvement mindset.
Consider ways in which efficiencies and greater data outputs can be gained through each of the quality programmes, individually as well as looking at them as a whole.
Responsible for supporting on continuous improvements and innovative ideas on all areas of Risk & Quality.
Support in the continuous review and improvement of quality through the engagement lifecycle, identifying ways in which we can deliver a distinctive quality experience, manage delivery risk and make R&Q easier to do business with.
Support in the implementation and regular review of a Governance Framework and / or quality checkpoints including a potential Quality Plan.
Lead, be responsible for, conduct, participate in various ad hoc projects assigned by the CRO.
Customer – Operations – Subject to capacity

Provides support for various Operations related activities for the wider Risk & Quality team, such as, team activities, ideas in relation to building a more cohesive team and maintaining regular communications
Lead, be responsible for, conduct, participate in various ad hoc projects assigned by the CRO.
Internal Process

Updating a number of Risk & Quality systems.
Be involved in various R&Q activities and new initiatives.
Identify areas of potential improvements in various R&Q policies and processes and Financial
Adhere to the Quality & Operations budget.
Learning and Growth.
Adhere to policies and procedures.
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.
Education

A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience.
Language
Fluency in English required, proficiency in Arabic is advantageous.
Overall Experience
4+ years of relevant experience.
Specific Experience
Experience in the Professional Services industry in a top tier Big 4 firm preferred.
Knowledge and Skills
Strong analytical skills
Problem solving skills
Risk averse/risk management skills
Process oriented
Organization skills

Thoroughness and eye for detail.
Time management skills and proactivity.
Strong verbal and written communication skills.
Ethical conduct.
A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.
Education

(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications

(if blank, certifications not specified)
Required Skills

Optional Skills

Desired Languages

(If blank, desired languages not specified)
Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Job ID:345231WD

Industry:Not Applicable

Service:Internal Firm Services

Grade:Manager

Location:Dubai

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