Rentokil Initial Dubai Jobs 2022 Apply for Service Productivity Specialist Jobs in Dubai

Service Productivity Specialist

Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period!

Are you looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

JC Ehrlich is proud to be a member of the Rentokil family of companies in North America, the global leader in Pest Control across more than 80 countries. At JC Ehrlich, we believe providing our team members a career path with growth and earning potential is essential to our success as an organization. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training and rewards customer service excellence and business success.

What do our Service Productivity Specialist’s do?

The Service Productivity Specialist is responsible for the coordination of Specialist routing and scheduling to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers. The measure of success for this position is improved density through the key performance indicator of minutes to travel, i.e. decreased travel times equals improved performance.

Route the daily, weekly and monthly specialist schedules to maximize customer service.
Utilize route optimization software including but not limited to, creating capacity, decreasing specialist travel time and increasing service efficiencies.
Review and adjust routes daily as needed in response to customer requests and colleague availability.
Move service orders or remove work orders as needed in accordance with customer requests.
Communicate one on one with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers.
Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.
Accept and respond to calls from Customer Service colleagues with customer requests and feedback.
Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.
Routinely communicate with Operations Managers, District Managers and Regional Manager to share information and any specialist concerns to support informed management decision making.
Interact with customers as necessary to ensure a world class service experience.
Provide reporting data, analysis, identification of patterns and any recommendations to District Managers, Regional Director and Market Vice President on routing/scheduling optimization.
Other duties as assigned

What do you need?

High school diploma or GED
2 years of route operations experience preferred with a minimum of 6 months experience in routing operations specifically for density
Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
Excellent clerical and organizational skills to track schedules, routes and colleagues.
Knowledge of computers for scheduling and other dispatch duties.
Ability to relay information professionally in a fast-paced environment.
Must pass pre-employment background screen and drug test
Must possess a valid driver’s license and pass motor vehicle record search

Why Choose Rentokil?

A career with Rentokil is exactly that – a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you’ll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

Professional and Personal Growth:
Robust Paid Training & Professional Development Path
Opportunity to grow – We love to promote from within!
Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
Wellness:
Excellent Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period. Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting day 1!
Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
Outstanding Company-Paid Short Term Disability
Access to Long-Term Disability Insurance
Wellness Reimbursement Program
Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
Company-paid sick time
Savings & Retirement:
401(k) retirement plan with highly-competitive company-matching contributions
Holiday Savings Club option with company-matching funds
Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
Work-Life Balance:
Vacation Days & sick days
Company-Paid Holidays & Floating Holidays