Survitec Group Limited Dubai Jobs 2022 Apply for Service Technician Jobs in Fujairah

Vacancy Title: Customer Service Lead

Vacancy Location: Fujairah

Engagement Type: Permanent, Full Time

Your Company

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That’s why the world’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme

Your New Role

Are you an excellent Leader, passionate and committed to delivering great customer service? Are you proactive, independent and results driven? Great news! Survitec now have the perfect role for you as our new Customer Service Representative at our Fujairah.

Reporting to the Head of Customer Service. You will supervise a team of Customer Service Representatives to maintain proactive relationships with key customers and internal stakeholders. You will create a productive service environment which drives a customer-focused culture and engaged team to serve as subject experts to our customers.

You will use knowledge and availability of our products and services, sales territories to provide a key communications link to the customer. Using your skills and experience you will be able to analyse and judge the sensitivity to our customer needs in each situation.

What You Can Expect from the Role

Key Responsibilities and accountabilities:

You will provide advanced product and service information to customers and respond to complex customer questions about those products and services
Records and processes complex quotes and custom or special orders that may require additional resources for delivery, co-ordinating with operational teams as required
Respond to and resolve more advanced issue escalations promptly and appropriately; provides managerial approvals as required
Develops and implements a customer contact plan to communicate product launches and engages identified potential customers in relevant campaigns to build relationships
You will act as first point of contact for customer queries and complaints and resolves these, referring complex issues to others as needed, whilst retaining oversight of each case and ensuring that the customer receives an appropriate response
You will be setting clear objectives for each customer contact; uses standard materials to make presentation to the customer; and asks relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.
Contribute to an inclusive environment where our people feel valued, appreciated, and free to be who they are at work
Help drive customer renewals through exceptional service, supporting the sales teams as required
You will monitor team members’ use of the customer relationship management system, identifying and resolving standard issues and escalating these to a Customer Service Manager as appropriate
Identify instances within the team of non-compliance with Survitec policies, procedures and/or relevant regulatory codes and codes of conduct, reporting and addressing these and escalating issues as appropriate
Assign short-term work schedules to a team of subordinates to achieve business expectations, ensuring the team meet deadlines and KPIs
Maintain an understanding of Survitec products and services, relevant technology, external regulation, and industry best practices through ongoing education, attending training and reading specialist media
Monitor the performance of the team; allocates work and reviews completion; takes appropriate corrective action to ensure timeliness and quality of delivery; contributes to formal individual performance management and appraisal
You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

Skills

Essential

1-3 years of Customer Service experience and delivering high quality work unsupervised with 4-6 months of coordinating others
Educated to A-level or Further Education College equivalent level
Ability to achieve results
How to Apply

Please click the below Apply Now button

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

Click Here To →Apply Online